Close Refinance Loans Faster
CSS provides mortgage lenders with one consistent, streamlined refinance title and closing process across their entire geographic footprint.
This results in faster turn times, reduced loan costs, improved borrower satisfaction, and lower risk of third-party compliance issues.
Fast and Accurate Title. Title Commitments in under 2 days, Final Policies in under 5 days.
Variety of Closing Options. Increase borrower convenience with electronic, hybrid and in-person closing options.
Satisfied Borrowers. 4.9/5 Borrower Satisfaction rate on post-closing surveys.
Secure and Compliant Transactions. SOC2 and ALTA Best Practices certified.
Why manage 50 different local title agents when you could work with one title partner to close all of your refinance deals?
Single point of contact
CSS provides one centralized team to manage all of your refinance transactions regardless of geography. We save your staff time by giving them one place to go for status updates on current transactions and trailing documents. Unlike local title agencies, our refinance team does not conduct in person closings, ensuring that our staff is highly responsive and always available via phone or email.
Standardized process and pricing
We simplify your operations by following one consistent, high-quality process everywhere we close refinance loans. Our strong nationwide network of notaries and attorneys ensure that your loans will be closed in a compliant and professional manner regardless of geography.
We also help you avoid fee tolerance violations by providing standardized pricing by state.
CSS is an early adopter of RON closing technology and is experienced with numerous industry-leading providers such as NotaryCam. We can facilitate the full spectrum of closing options from in person to hybrid to full eClosings.
We also offer a variety of LOS integrations that allow your staff to pull fee quotes and place title orders without leaving their system.
Improved security and compliance
CSS undergoes extensive data security and compliance audits on a yearly basis, as evidenced by our SOC2, Type 2 and ALTA Best Practices certifications. We also hold several million dollars of cybersecurity insurance to protect you and your customers against the wire fraud that is rampant in our industry. In addition, we use CertifID to verify all wire instructions and lender payoffs.
Consolidated performance tracking
CSS provides detailed monthly performance reporting, including a variety of turn time metrics and customer satisfaction survey results for each of your closings. We also hold monthly operations calls to review our performance.
What our Refinance clients say
“The professionalism, knowledge and expertise of CSS is what keeps us using them. They are very responsive to our needs. The whole team has went to great lengths to get to know our customers and our business.“
Jennifer Whitford, GreenStone Farm Credit Services
VP of Lending
“We value our partnership with CSS. We utilize only preferred/managed vendors for fulfillment of our refinance transactions…to achieve the best possible service for our clients, while mitigating risk to the Bank. Operationally, KeyBank Home Lending benefits from the managed [refinance] engagements in many ways.”
David T Smith, Key Bank
Mortgage Vendor Manager
Check out our latest articles
KeyBank Story: Centralized Title Success
Why We Are Renewing Our SOC2 Type 2 Certification
RON vs. RIN— What’s the Difference?
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providing insights and sharing best practices.