case study

CNB – Managing Appraisal Challenges

Expanding across multiple states challenged the capacity of City National Bank’s existing appraisal management provider. Seeking specialized regional expertise in the West Virginia market, the solution was found with CSS.
  • The Challenge

Scaling Geography & Volume

City National Bank’s expansion into KY, VA, and OH brought an increase in volume that their local appraisal management company couldn’t handle. The inconsistency in results and compliance with regulatory restrictions were a dual threat challenging their growth. Their search for a reliable, geographically expansive AMC led them to CSS.
  • Inconsistent appraisal results
  • Regulatory compliance
  • Geographical limitation
  • Goals
  • Consistent compliance
  • Maintain appraiser relationships
  • Ensure a smooth transition
Our previous appraisal management company wasn’t prepared for change, and the regulatory issues only piled on the pressure.”
Dari Grass

Processing Manager,
City National Bank of West Virginia.

  • the solution

Panel Management: Keeping Preferred Methods

CSS enabled City National Bank to continue working with trusted appraisers by implementing an innovative panel management system. Our role in refining the appraisal process brought about full geographic coverage and a familiar ValueLink software. Our team—Sherri, Bill, and Deneil—effectively managed the bank’s increased appraisal volume.
  • Retaining trusted appraisers
  • Geographic coverage expansion
  • Smooth transition with ValueLink
the results

Improved Operations and Appraiser Relations

City National Bank strengthened appraiser relationships while meeting licensing and regulatory requirements. The operational efficiency achieved exceeded initial expectations, turning a potential regulatory challenge into a journey of operational excellence with CSS.
  • Successful 4-state expansion
  • Licensing & regulation compliance restored
  • Appraiser retention
The level of cooperation from CSS was unparalleled — they became a part of our extended team.”
Dari Grass

Processing Manager,
City National Bank of West Virginia.